Your front desk answers 60 messages a day. How many sound like your brand?
Foreign staff, night shifts, four channels — the reply that wins the booking is fast, accurate and warm. The EzWebBuilds AI Guest-Enquiry Assistant is trained on your property so every reply is all three, and a human always sends it. Builds run from $800 (MVR 12,368) to $1,500 for multi-outlet properties, with a monthly plan ($59 or $149) that keeps it current. Staff-usable within 3 weeks; guardrail behavior demonstrated before handover.
Deployed in production at a 32-room Maldives island property — drafting guest replies through real seasons since 2025.
A guest in Milan asks about your seaplane transfer at 2 a.m. your time. Whoever is on shift answers — maybe fluently, maybe not. Maybe with last season's price. By breakfast the guest has three other answers from three other islands, and yours was the hesitant one.
We ran this front desk. The fix isn't hiring writers for every shift — it's giving the shift a brain that already knows the property. The assistant reads the enquiry, drafts the reply in your tone with your approved facts, and your staff press send. Fast, accurate, warm — regardless of who's on duty.
Will the AI make things up to my guests?
No — refusal is the core feature. The assistant answers only from information your property has approved, and when a guest asks something outside that, it escalates to a human instead of improvising. We learned the rule running a real front desk, where one invented price costs more than a year of software.
It never invents prices
If a rate isn't in its approved knowledge, it says so and hands the thread to your staff — it does not guess a number to be helpful.
It never confirms availability
Availability lives in your calendar, not in a language model. The assistant collects the dates and escalates for a human confirmation.
It never sends on its own
Every message is a draft until one of your people approves it. Your team stays the sender of record on every conversation.
It never handles disputes alone
Complaints, refunds and anything sensitive route straight to a human — with a suggested summary so your reply is faster, not automated.
Watch it refuse before you pay. Part of every handover is a live demonstration of the guardrails failing safely — you'll see the assistant decline to invent a price before the balance is due.
Drafts warm, accurate guest-facing replies in your property's voice — enquiries, FAQs, transfers, excursions, pre-arrival questions.
Internal checklists and step-by-step answers for your team — how to handle a late checkout, what the transfer cutoffs are, what's included in each rate.
Knowledge architecture across ~10 property domains, guardrail and escalation rules, WhatsApp reply templates, a staff training session, and a 30-day tuning window.
Build from $800 MVR 12,368 · to $1,500 multi-outlet
Assistant Plan — $59/mo MVR 912/mo
- Knowledge updates up to 1 hour per month
- Quarterly review of answers and guardrails
Assistant Plan+ — $149/mo MVR 2,304/mo
- Updates up to 3 hours per month
- Monthly review
- New-offer training as your rates and seasons change
The plan is required for the first 6 months, then optional — your offers, rates and boats change, and an assistant trained on January is wrong by April. Platform subscription is billed to you directly at cost, and the knowledge files are yours. The same no-guessing machinery underpins our operations systems.
Useful, powerful — and priced in the open.
AI projects work a little differently from a website, and we’d rather explain it up front than surprise you later. Here’s exactly how the costs break down.
Every automation is different, so there’s no flat tag. We map your exact workflow, then quote the build agreed before any work starts.
Running cost depends on what it needs — database, storage, integrations. We size it to the job and keep it lean.
AI models charge by the token — small chunks of the text they read and write. The more it’s used, the more it processes.
You’ll get a clear expected monthly range based on real usage patterns — no mystery bills after go-live.
We can place a hard ceiling on usage so monthly spend stays inside a limit you choose.
Past an agreed point, nothing scales up without your sign-off first. Spend never runs away on its own.
A token is just a small piece of text — roughly a few characters, or part of a word. AI tools are billed by how many tokens they read and write, the way a phone plan bills by data. We design each workflow to use as few as possible, and show you the math before you commit.
The questions every owner asks about AI.
Will the AI make things up?
It is built not to. The assistant answers only from information your property has approved. When a guest asks something outside that — a price it hasn't been given, tonight's availability, a complaint — it escalates to your staff instead of improvising. We demonstrate these refusals before you pay the balance.
Does the AI send messages to my guests directly?
No. The assistant drafts; your staff review and send. That's a safety feature, not a limitation — your team stays in control of every conversation, and the assistant's job is to make each reply fast, accurate and on-brand regardless of who is on shift.
What does the monthly plan cover, and can I stop it?
The plan ($59 or $149 per month) keeps the assistant current: your offers, rates and boats change, and an assistant trained on January is wrong by April. It's required for the first 6 months, then optional. The knowledge files are yours either way.
What happens to my guests' personal data?
No guest personal data is stored in the assistant's knowledge base — it holds property information only, like rooms, policies and transfers. Staff are trained never to paste passport or payment details into the tool, and a written data-handling policy comes with every build.
Give every shift the same good answer.
Tell us about the property on WhatsApp — you'll get a written scope and a fixed price. No surprise line items.
What happens next: you message → we ask five questions → you get a one-page plan with a fixed price within 48 hours.